FAQS

Frequently Asked Questions

Can I screen-record my meeting with a guest?

No. Any unsolicited videos will cause for warning and possible ban BUT we are working with each guest we talk to about allowing us to send 1:1 and 3:1 recordings to those who purchase for little cost. Our goal is to not only work with the guests but also the attendees and we believe this could be a fair “middle ground” for everyone. 🎸🕊️

Can I purchase a meeting recording?

You can only purchase a meeting recording that you are apart of. You will have to purchase the 1:1 or 3:1 and the meeting recording. This is only an option if the guest approves it. If you are just wanting a personal video recording, then you would select that option. 

What are the Chat Recordings?

You can purchase a recording of your 3:1 or 1:1 for PERSONAL USE ONLY, This cannot be posted anywhere.

I am going to be a little late because something came up, does this mean I can't show up?

Please contact us as soon as you know you're going to be late if you are going to be late. This is so we can help, to the best of our abilities, get you in. If you are not able to make your time slot at all, please contact us as soon as you can! 

What is a 3:1?

It's YOU and the guest with 2 friends for 5 minutes. A screenshot will be taken at the end and sent after the convention.

What is a 1:1?

It is YOU and the guest for 3 minutes. A screenshot will be taken at the end and sent after the convention.

What is a Meeting Room?

It is you and 19 others with the guest for 30 minutes to ask your questions and chat! A screenshot will be taken at the end and sent after the convention.

What is the Panel?

The panel has the current guests where you can watch, ask questions, and listen to stories from the set!

What timezone are the event times in?

It is in Pacific Standard Time!

Can I post my official screenshots?

You CAN post your official screenshots! 

Can I get a refund?

All sales are final, and a refund will not be provided.

To read our Privacy and Refund policies, click here

For any other questions use the contact tab, dm us on our social medias, or email us at fantomfestivalconventions@gmail.com

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